Refund policy

Full refund before pickup — no questions asked.

Changed your mind after paying? Tell us any time before you pick up your item and we'll refund your card in full. No restocking fee, no awkward conversation.

 

Inspect before you accept.

When you come to collect your item, look it over first. If it isn't right for you — for any reason — leave it with us and we'll refund you in full on the spot.

 

All sales final once you leave with your item.

Because you had the chance to inspect your item and walk away with a full refund, all sales are final once you accept the item and take it with you. Everything we sell is secondhand and sold as-is.

 

Uncollected orders.

We'll send you several friendly email reminders. If your item still hasn't been picked up within 14 days, we'll cancel the order, refund you minus a $5 restocking fee, and put the item back up for sale.

Want all your money back? Either come get your item, or tell us you've changed your mind before the 14 days are up — cancelling before then is always a full refund, no fee. The $5 only applies when we never hear from you at all.

 

How to request a refund.

Reply to your order confirmation email, email hello@secondspark.com with your order number, or call or text (206) 752-4080. We process refunds within two business days; your bank may take another 3-10 days to show the credit.

 

Picking up your item.

Weekdays 9am-6pm, walk in — no appointment needed. Text (206) 752-4080 when you're on your way and include your order number so we can pull your item. Show your receipt when picking up.